We ship The Heritage Kashmir orders across India. Here is what to expect.
Where we ship
Pan-India delivery to serviceable PIN codes. We currently ship within India only.
Dispatch & delivery time
- Dispatch: orders are packed and dispatched within 24–48 hours of payment confirmation (excluding Sundays and public holidays). Prepaid orders get priority dispatch. Cash on delivery orders are dispatched within 24–48 hours of your WhatsApp confirmation.
- Delivery: DTDC Express arrives in 7–8 days, or choose DTDC Airmax for 3–5 days.
- Remote areas may take a little longer.
Shipping charges
Delivery is selected at checkout before you pay:
- DTDC Express (7–8 days): ₹60, on every prepaid order
- DTDC Airmax (3–5 days): ₹60, prepaid orders only
- Cash on delivery (estimated 7–8 days): ₹99 delivery fee, included in the amount you pay the courier
Cash on delivery
- After you place a cash on delivery order, we ask you to confirm it on WhatsApp. We pack it only once you have confirmed.
- If we do not hear from you within 24 hours we will message you. An order that is never confirmed is cancelled, and nothing is charged.
- Pay the full order total, including the ₹99 fee, to the DTDC courier on delivery.
- Cash on delivery is available only where DTDC offers it for your PIN code. If it is not available for yours, we will tell you before dispatch and offer online payment instead.
- Every prepaid order pays ₹60 delivery and gets priority dispatch.
Remote or temporarily unserviceable PIN codes may take longer; if that happens we contact you before dispatch.
Order tracking
Once your order ships, we email you the courier tracking number (AWB) so you can follow your parcel to your door.
Delays & failed delivery
- Delays can occasionally occur due to weather, courier load, or local restrictions — we appreciate your patience and will help track any delayed parcel.
- Please ensure your address and phone number are correct. If a parcel is returned to us as undeliverable (wrong address or repeated failed attempts), we will contact you to re-ship (re-shipping charges may apply) or refund per our refund policy.
Packaging
Saffron ships in tamper-evident, food-safe packaging, carefully padded to protect it in transit.
Contact
Shipping questions? Email theheritagekashmir@gmail.com or WhatsApp +91 95966 08297.