The Heritage Kashmir (“we”, “us”, “our”), a brand of Pampore Saffron Farmers Producers Organization, J&K based in Pampore, Jammu & Kashmir, India, respects your privacy. This policy explains what information we collect when you visit or buy from https://theheritagekashmir.com, and how we use and protect it.
Information we collect
- Order & contact details — name, email, phone number and shipping address you provide at checkout.
- Order history — the products you purchase and related order information.
- Payment information — processed securely by our payment partner Razorpay. We do not see or store your full card / UPI / bank details.
- Usage data — basic analytics (pages viewed, device, approximate location) via cookies, only after you consent.
How we use your information
- To process, pack, ship and deliver your orders.
- To send order confirmations, shipping updates and respond to support requests.
- To send occasional offers and harvest updates — only if you opt in, and you can unsubscribe anytime.
- To understand and improve our website and products (aggregate analytics).
Cookies & analytics
We use cookies and tools such as Google Analytics and the Meta Pixel to understand how visitors use our site. These load only after you accept cookies via our consent banner. You can decline non-essential cookies and still shop normally.
Who we share data with
We share only what is necessary to fulfil your order, with:
- Razorpay — to process your payment.
- DTDC (and any future courier) — to deliver your order.
- Email service providers — to send transactional emails.
We do not sell your personal information to anyone.
Data security & retention
We store data on secured, access-controlled systems and retain it only as long as needed to fulfil orders and meet legal/accounting obligations.
Your rights
In line with India’s Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal data, and may withdraw marketing consent at any time. Email us at mudasirhashmatwani@gmail.com.
Contact
The Heritage Kashmir, Pampore, Jammu & Kashmir, India
Email: mudasirhashmatwani@gmail.com · WhatsApp: +91 95966 08297